Frequently Asked Questions
While working with customers, we’re constantly learning about their needs and managing inquiries that arise. As a result, we’ve included a list of frequently asked questions along with answers in order to provide additional support. If your question isn’t addressed below, get in touch with us and we’ll provide the information you need.
What is your average turn around time? Do you offer an expedited service?
Our turn around time ranges depending on the season. During our peak season (late spring through fall) we average ~4 weeks from receipt to completion.
During the off season (early winter to early spring) our average turn around time is ~2 weeks. However, timelines may have more variability during the holidays as we take the full week of thanksgiving and Christmas off each year.
We do not currently offer expedited turn around services, all orders are completed on a first come first serve basis. However, we do understand that Michigan weather can be unpredictable and try to accommodate specific turn around requests when feasible. Our ability to meet requested return dates is determined by the circumstances for blanket need and our capacity at the time of inquiry. We do not guarantee expedited service requests will be accepted.
Can I have just a repair or alteration completed if I provide my blanket already washed?
We do not offer repair or alteration services to blankets that have not been cleaned at our facility. Dirt, sweat, and organic matter can damage our sewing machines during repair if a blanket is not properly cleaned prior. For this reason, all blankets provided for repairs will be washed at our facility at the time of submission as it ensures the longevity or our equipment. There are no exceptions to this process.
Where are you located? Is there somewhere I can drop off my blankets?
We are in the process of securing a commercial location as well as a separate drop off box location. Because we are currently working from a private home, we ask that you call, text or email before leaving your blankets. We will be offering pick up locations on specific days, so check back frequently as we set these up on our calendar. In the meantime, we will be happy to meet you or provide pick up services to your location if you have 25 or more blankets (mileage rates will apply for any pick ups beyond the 10 mile radius from downtown Howell). We appreciate your patience during this transition time for us. Our satisfaction guarantee will continue as we want to ensure your satisfaction with our services.
What if I am not satisfied with Good As New Blankets?
Your satisfaction is our priority. To minimize the chance of a mistake, please be sure to print our blanket tags and fill them out completely. If you are a client of a larger barn, all correspondence will occur through your barn ambassador. It is their job to coordinate, tag, collect and distribute client blankets. We know that unfortunately there are times when things still happen. While we strive to be proactive at those times, we may miss a problem. If for any reason your are not totally satisfied with our services, please reach out to us (or your barn ambassador) and we will do everything possible to work with you to make it right. Please note, we do not guarantee that all blankets will retain waterproofing. We follow the guidelines set forth by Nikwax Rug Proofer during the waterproofing process; however, if the integrity of the blanket material is not adequate, the water may seep into the micro tears despite being waterproofed.
Do you offer washing and repair for items that are not horse related?
Occasionally, we have customers that ask if we can wash and repairs items other than horse blankets. The quick answer is sometimes. We can wash car covers, dog beds, etc., but our focus is on providing services to the horse industry. That being said, it never hurts to ask! We will be happy to review items on an individual basis and provide you with custom pricing, and turn around times.